This page explains how NAIR Spine & Knee Clinic ("the Clinic", "we", "us") collects, uses and protects information when you visit https://www.nairspineandkneeclinic.com ("the Website"). Please read this page carefully. By continuing to use the Website you agree to these terms.
Effective date: August 2025. Last reviewed: August 2026.
1. Who We Are
NAIR Spine & Knee Clinic is a specialist orthopaedic and spine practice led by Dr. Vishnu Vikraman Nair and Dr. Juilee Mhatre Nair, with consulting locations across Navi Mumbai, Maharashtra, India.
Contact: nairspineandkneeclinic@gmail.com | +91 85910 42288
2. Medical Disclaimer
All content on this Website — including text, images, videos, FAQs and patient guides — is provided for general information and patient education only. It does not constitute medical advice, a clinical diagnosis, or a recommendation for any specific treatment or course of action.
Your specific symptoms, test results, medical history and individual circumstances will determine what is appropriate for you. Always consult a qualified, registered medical professional before making decisions about your health.
NAIR Spine & Knee Clinic does not accept liability for any loss or harm arising from reliance on information published on this Website, whether directly or indirectly.
3. Information We Collect
3.1 Information you provide
When you submit the contact form or appointment request form on this Website, we collect:
- Your name
- Your email address
- Your phone number
- Your preferred location and doctor (if you select one)
- The message or symptom description you submit
This information is used solely to respond to your enquiry and help you book a consultation.
3.2 Information collected automatically
Like most websites, our server may log technical information when you visit, including your IP address, browser type, referring URL, and pages visited. This data is used only for security and performance purposes and is not shared with third parties for marketing.
4. How We Use Your Information
- To respond to your contact form or appointment request
- To help you schedule a consultation with the appropriate doctor
- To send follow-up communications directly related to your enquiry (e.g. appointment confirmation, doctor's availability)
- To improve the Website and its content
We do not use your personal information for unsolicited marketing. We do not sell, rent or trade your personal data to any third party.
5. How We Store and Protect Your Information
Form submissions are delivered to the clinic's designated email address. We use reasonable technical and organisational measures to protect the data you send, including encrypted transmission (HTTPS/TLS) between your browser and our server.
However, no method of transmission over the internet is 100% secure. If you have sensitive medical information to share, we recommend doing so in person or over a direct phone call during a consultation, rather than through a web form.
We retain your contact information only as long as is necessary to fulfil the purpose for which it was collected or as required by applicable law.
6. Cookies
The Website may use functional cookies to enable the site to work correctly (e.g. session cookies for form security). We do not currently use tracking or advertising cookies. If you block cookies, some features of the Website may not work as intended.
7. Third-Party Services
The Website may include:
- Google Maps embeds — to display consulting locations. Google's privacy policy applies to map interactions.
- WhatsApp links — clicking a WhatsApp link opens the WhatsApp application or website. WhatsApp's privacy policy applies to messages sent through WhatsApp.
- Google Fonts / web fonts — may be loaded from Google's CDN. Google's privacy policy applies.
We do not embed advertising networks, cross-site trackers or social media tracking pixels.
8. Your Rights
You may request access to, correction of, or deletion of personal information you have submitted to us by contacting us at nairspineandkneeclinic@gmail.com. We will respond within a reasonable time.
9. Links to External Websites
The Website may contain links to external websites (e.g. hospital websites, medical journals, ResearchGate, PubMed). These are provided for information only. We do not control external sites and are not responsible for their content or privacy practices.
10. Terms of Website Use
All content on this Website — including text, images, videos and code — is the property of NAIR Spine & Knee Clinic or its licensors and is protected by applicable intellectual property laws.
You may:
- View and share individual pages for non-commercial educational purposes, with attribution
- Print a single copy of any page for personal reference
You may not:
- Reproduce or republish Website content commercially without prior written permission
- Scrape, spider or systematically copy the Website
- Use the Website to transmit spam, malware or unlawful content
11. Changes to This Policy
We may update this page from time to time. The date at the top of the page indicates when it was last reviewed. Continued use of the Website after changes constitutes acceptance of the updated policy.
12. Contact Us
For any questions about this Privacy Policy or Terms of Usage, or to exercise your data rights, contact us:
NAIR Spine & Knee Clinic
Sector 10, Kharghar, Navi Mumbai – 410 210
nairspineandkneeclinic@gmail.com
+91 85910 42288